FM4.23 Supporting change initiatives in an organisation and manage the impact on facilities management

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Unit FM4.23 Supporting change initiatives in an organisation and manage the impact on facilities management

The assessment criteria form part of the unit and specify the standard that a learner is expected to meet to demonstrate that the learning outcomes within the unit have been achieved. The additional guidance, which is shown in brackets and italics alongside the assessment criteria, does not technically form part of the unit, in that it is not included in the reference version of the unit shown by the Register of Regulated Qualifications.  The additional guidance is provided to illustrate how the assessment criteria might be interpreted. 1.1 Summarise the environment in which the organisation operates. The IWFM will generally expect assessors to interpret the assessment criteria as described, or to an equivalent level of demand.

Aim of the unit:

This unit helps a learner to understand the reasons that lie behind change initiatives and to be able to put in place plans, processes, procedures and make the change a reality as well as supporting others through the change process.


Supporting change initiatives in an organisation and manage the impact on facilities management

Unit Ref:




Credit value:


Learning outcomes


A learner when awarded credit for this unit will:

Assessment criteria

Assessment of this learning outcome will require a learner to demonstrate that they can:

1.Understand         the         need        for organisational change

1.1 Summarise the environment in which the organisation operates (including organisations’ propensity for change, mechanistic and organic management systems and structures, contingency management approach, business case for change (cost/benefit)

1.2 Analyse the drivers (internal and external) requiring an organisation to change (including SWOT and PESTLE analysis, internal and external factors influencing change, proactive and reactive triggers for change)



1.3 Describe the different types of change (Developmental, Transitional and Transformational (L Ackerman)

1.4 Describe how the facilities management function can be an agent for change (including factors driving the development of facilities management, proactive and reactive triggers for organisational change, developing interpersonal and communication skills)

1.5 Assess the potential impact of the change on individuals (including Force-Field Theory (K Lewin), restraining forces for change)

1.6 Outline the positive impact of change (including Force-Field Theory (K Lewin), driving forces for change)

2.Understand the reasons for resistance to change and the ways it can be ameliorated

2.1 Analyse reasons for resistance to change (including organisational and individual reasons for resisting change)

2.2 Prepare a stakeholder analysis (including mapping individual stakeholders’ power/influence and interests)

2.3 Evaluate strategies that can be used to address resistance to change (including change management theories/models, management styles and behaviours)

2.4 Explain the importance of employee engagement in successful change programmes (including change as a psychological event, emotional response to change, the Change Curve (E Kubler-Ross)

2.5 Explain how to communicate the reasons for change (including ranking and prioritising issues for effective stakeholder engagement, selecting appropriate methods of communication, frequency of communication)


3.Be able to plan for organisational change

3.1 Apply SMART (specific, measurable, realistic and time bound) objectives with individuals and teams (SMART objectives for planning and implementing organisational change initiatives)

3.2 Identify resources available to support plans for organisational change (including models for managing change, autocratic and participative management styles, 8-step process for leading change (J Kotter)

3.3 Describe techniques used for monitoring and evaluating change progress (project management approach including defining scope of change and objectives, creating implementation schedule and milestones, identifying short-term wins, consolidating changes, evaluating changes through, for example, measurement, benchmarking, stakeholder feedback, lessons learned)

Unit expiry date

31 December 2024

Unit reference number


FM Professional Standards reference

Leadership                and Management

Change Management



Unit FM4.23 Supporting change initiatives in an organisation and manage the impact on facilities management

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