We write, we don’t plagiarise! Every answer is different no matter how many orders we get for the same assignment. Your answer will be 100% plagiarism-free, custom written, unique and different from every other student.
I agree to receive phone calls from you at night in case of emergency
Please share your assignment brief and supporting material (if any) via email here at: firstname.lastname@example.org after completing this order process.
Important Note: Your order at Assignment Bank is protected by Consumer Law UK; also, we use 3rd party merchant support “PayPal” for all online transactions to provide you with the most protected online buying experience.
0% Plagiarism Guaranteed & Custom Written
Customer Relations Management in Tourism and Hospitality (OTHM/05/03-L5DTHM)
Qualification Number: 601/5661/2
Credit Value: 20
Unit Reference Number : Y/507/0025
Unit Aims :
This unit provides learners with an understanding of the importance of customer relations in the tourism and hospitality industry. Learners will develop the ability to analyse the factors influencing excellence in customer service, including communication and teamwork, sales and promotion, consumer decision marking and the legal aspects of customer service. Learners will apply this knowledge in developing an understanding of the effective management of customer relations.
Outline the principles of managing customer relations in tourism and hospitality businesses
Assessment Criteria: Customer Relations Management in Tourism and Hospitality (OTHM/05/03-L5DTHM)
1. Outline the principles of managing customer relations in tourism and hospitality businesses
2. Describe the nature of purchasing decisions, and be able to discuss the principles of effective customer relationship management in this context.
3. Discuss the importance of teamwork in the context of managing customer relations.
4. Identify legislation governing the customer interface.
Indicative Reading List
Get all these features for £83.00 FREE
View our samples written by our professional writers to let you comprehend how your work is going to look like. We have categorised this into 3 categories with a few different subject domains