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Operations Management in Tourism and Hospitality (OTHM/05/04-L5DTHM)
Qualification Number: 601/5661/2
Credit Value: 20
Unit Reference Number : D/507/0026
Unit Aims :
This unit provides learners with an understanding of operations management within the tourism and hospitality industry and specifically the systems, processes, project and quality management skills associated with this function. Learners will develop the ability to apply operations management knowledge to the tourism and hospitality industries and an appreciation of the value of the operations function.
Explain the development of operations and the ways in which effective operations management can benefit tourism and hospitality businesses.
Assessment Criteria: Operations Management in Tourism and Hospitality (OTHM/05/04-L5DTHM)
1. Explain the development of operations and the ways in which effective operations management can benefit tourism and hospitality businesses.
2. Explain the processes, systems and planning methods used in operations management
3. Discuss the principles of visitor and attractions management in the tourism industry
4. Apply operations management methods to a range of organisations working within the tourism and hospitality industry.
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