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Human Resources Management in Tourism and Hospitality (OTHM/05/06-L5DTHM)
Qualification Number: 601/5661/2
Credit Value: 20
Unit Reference Number : D/507/0028
Unit Aims :
This unit provides learners with the ability to select and apply appropriate human resources frameworks to the tourism and hospitality industry. Learners will develop skills in the recruitment and retention of staff, as well as the importance of training and industrial relations in the tourism and hospitality industry. Learners will understand the importance of identifying and managing cultural diversity in the workforce.
Assessment Criteria: Human Resources Management in Tourism and Hospitality (OTHM/05/06-L5DTHM)
1. Identify human resources frameworks to effectively manage the recruitment and retention of staff
2. Evaluate training and career development opportunities for individuals, in order to enhance both individual and organisational performance.
3. Explain the relationship between pay and motivation, and its significance in developing a reward strategy.
4. Review the importance of cultural diversity in the workplace and strategies for managing this
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