Title:

Understanding performance measurement in facilities management

Level:

4

Credit value:

3

Learning outcomes

A learner when awarded credit for this unit will:

Assessment criteria

Assessment of this learning outcome will require a learner to demonstrate that they can:

1. Understand the principles of business objectives

1.1 Explain the purpose of setting business objectives (no additional guidance)

1.2 Explain the elements used to set business objectives (including elements such as vision, strategy and compliance, and supporting the explanation with example/s from the learner’s own experience and/or case studies)

2. Understand the principles of performance measurement

2.1 Explain the techniques used in performance measurement as it applies to teams, suppliers, assets and the facilities management function (including performance management, compliance to relevant legislation and codes of conduct,  benchmarking, SLA’s, KPI’s, SMART targets, monitoring of processes, regular review and customer & peer feedback, and supporting the explanation with example/s from the learner’s own experience and/or case studies)

3. Understand the relationship between business objectives and performance measurement

3.1 Explain how performance measurement can help in achieving business objectives. (supporting the explanation with example/s from the learner’s own experience and/or case studies)

3.2 Explain how the results from performance measurement can support a programme of continuous improvement (supporting the explanation with example/s from the learner’s own experience and/or case studies)

Unit expiry date

31 December 2024

Unit reference number

F/601/1710

Link to National Occupational Standards

FM413

FM Professional Standards reference

FM functional area:

FM functional area component:

Quality Management and Customer Service

Quality Management