CMI Unit 524: Conducting a Management Project

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CMI Unit 524: Conducting a Management Project

Unit 524 Conducting a Management Project is a critical component of the CMI qualifications, designed to develop and demonstrate a manager`s ability to plan, execute, and evaluate a project within a business context. This unit serves as both a practical and theoretical exercise, allowing managers to apply their knowledge and skills to a real-world scenario, ultimately contributing to both personal development and organisational success.

Importance of the Assignment

Application of Theoretical Knowledge:

The assignment requires the application of management theories and principles to a practical project. This bridges the gap between theory and practice, enabling managers to see how concepts such as project planning, risk management, and stakeholder engagement play out in a real business environment.

Development of Project Management Skills:

Conducting a management project hones key project management skills, including time management, resource allocation, and problem-solving. These are essential skills for any manager, as they contribute to the successful delivery of projects, which are often critical to an organisation`s strategy and objectives.

Enhancing Decision-Making Abilities:

The project provides a platform for managers to make decisions based on analysis and evidence. This enhances their decision-making abilities, ensuring that they can make informed choices that positively impact the project and, by extension, the organisation.

Critical Thinking and Problem-Solving:

The assignment encourages critical thinking and problem-solving. Managers must identify challenges and opportunities within their project and develop strategies to address them. This aspect of the assignment is vital as it mirrors the real-world challenges that managers face daily.

Contribution to Organisational Goals:

By undertaking a management project that aligns with the organisation’s goals, managers can directly contribute to the business`s success. The project often focuses on improving processes, increasing efficiency, or exploring new opportunities, all of which are crucial for organisational growth.

Personal and Professional Development:

The assignment also plays a significant role in the personal and professional development of the manager. Completing a management project successfully boosts confidence and competence, which are crucial for career progression. It also demonstrates the manager`s ability to take initiative and deliver tangible results.

Stakeholder Engagement:

A key aspect of the management project is stakeholder engagement. Managers must communicate with and manage expectations of various stakeholders, which is critical in ensuring project success. This skill is transferable to other areas of management and is essential for building strong professional relationships.

Reflective Learning:

Reflective practice is a significant part of the assignment. Managers are encouraged to reflect on the project’s successes and challenges, learning from their experiences to improve future performance. This reflective learning process is a cornerstone of continuous professional development.

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• This initial step ensures that the assignment is aligned with the specific goals of your project and meets the criteria set out by CMI.
• Following this, the experts conduct extensive research and analysis. We draw upon a wealth of management theories, models, and best practices to frame the project within a solid theoretical context. 
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• This phase also involves identifying key challenges and opportunities that your project might encounter, providing a strong foundation for the subsequent planning and execution stages.
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• The introduction sets the stage by outlining the project’s purpose and objectives.
• This is followed by a detailed project plan, including timelines, resources, and risk management strategies.
• The execution phase is described with precision, highlighting how the plan was implemented and how any challenges were addressed.
• An essential part of the assignment is the evaluation and reflection. We emphasise critical thinking in this section, where the outcomes of the project are analysed against the initial objectives.
• This reflective process is crucial for demonstrating learning and personal development, as well as offering insights into what could be improved in future projects.

Finally, we ensure the assignment is polished and professional. This includes rigorous editing to eliminate any errors and to enhance clarity and coherence. We also ensure that the assignment adheres to the required format and referencing style, demonstrating attention to detail and academic rigour. Throughout the process, you remain involved. We encourageongoing communication and feedback, ensuring that the final product not only meets CMI standards but also reflects your personal understanding and perspective on the management project. We take a comprehensive and customised approach to writing your CMI Unit 524 assignment, combining in-depth research, structured writing, critical evaluation, and thorough editing to deliver a high-quality piece of work that effectively showcases your management skills and knowledge.

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Example Assignment On Unit 524: Conducting a Management Project

Task 1:

Develop the aim, objectives and scope of the proposed management project 1.1

Tesco has collaborated with Volkswagen and Pod Point and installed charge points in different locations. These projects aim to provide convenience and easy access to customers so they can charge their electric vehicles and also contribute to the sustainable development of transportation by providing an affordable electric solution to charge their cars (Tesco, 2022).

The objective of this project is to reduce carbon emissions in all the operations of Tesco and aim to make carbon neutral in the United Kingdom by 2035. So for this, the company wants to encourage customers to play their role by buying the free EV Chargers from the stores. The other objectives are they want to expand the network of charging points to 2,400 across all the Tesco locations within the countries and also provide a mix of level 3 DC fast chargers and level 2 chargers and also introduce new 100 rapid chargers at other 500 stores (Sensiba, 2022).

 The purpose of this project is to support the increasing number of electric vehicle users by giving them authentic and affordable charging stations or infrastructure. They also offered convenient and cost-effective charging infrastructure that is accessible in different locations, affordable, and also contributes to making the transportation system sustainable and environment friendly.

 The basis of the project is the increasing demand for electric vehicles in the market and companies are making on customer demands. So the need for the charging station automatically rises. So Tesco collaborates with brands of Volkswagen to develop the infrastructure of electric chargers that will charge the cars easily. It is accessible in different locations and affordable to the people. By this, they are contributing to sustainable development because when people move toward electric vehicles the pollution will automatically reduce and will contribute to making environment-friendly infrastructure of transport (Pod Point, 2023).

1.2 Specify a research approach for the proposed management project

For this project of Tesco and EV charger point, the qualitative methodology has been carried out. The qualitative research methods will used to get insight into the users of the electric charging station and the electric car users and also get to know about the experience or feedback related to it. This can be done through interviews, surveys, and focus groups. This research also will get to know about the opportunities and the challenges that will be faced while implementing the project of installing the infrastructure of charging stations. In research, the existing literature will also cater to gathering data from the authors related to related fields (George, 2021).

This approach can provide an understanding of the usage of the electric charging stations, the experience of the customers and the challenges people or the management will face during the project implementations. It also help the company to make decision on the basis of the data that can be improve the services of charging stations and the contributing of sustainable transport systems (Sensiba, 2022).

1.3 Specify the research methods to be used to collect data and information

The research methods that can be used to collect data are the survey questionnaire and interview to collect both qualitative as well as quantitative data for the project of Tesco and EV charging points. It is important to have a mix of open-ended and close-ended questions that can be asked by the stakeholders such as managers, team members, customer’s end users, etc. for the increased efficiency and expansion of the project in different regions. Questions can be related to their satisfaction, feedback, challenges the team faces while operating, resource availability, the customer`s feedback about the usability, and services, and getting feedback to increase their efficiency. For the investors or funders they are satisfied with the project or the project is aligning with the objective they have set before and whether they are getting benefits or not (Gifford, 2018). The interview for the survey questionnaire is thirty respondents and there are five respondents for the interviews.

By asking these open-ended questions, the managers get insights and suggestions for further improvement that can be made in the project by the stakeholders. By the close-ended question, get the structured data that can be used to analyse and identify the trends that are emerging in the markets and also get to know the satisfaction level of the customers. So this combination of questions helps the project managers to get an understanding of the stakeholder`s point of view and their expectations from the initiative that will ultimately help in increasing the efficiency of the project and its expansion by catering to the stakeholder`s perceptions (Darzin, 2019).

1.4 Analyse the role of stakeholders involved in the management project

Stakeholders’ roles are very important in any of the projects because they are those people who are directly and indirectly affected by the project. So it is important for the continuous involvement of the stakeholders in every step of the project to minimise any negative results.  According to stakeholder management theory that states that it is important to identify, analyse, and prioritise the interest of the stakeholder`s needs and meet them also for the project efficiency and reduce the potential risks of the projects. Managing and engaging the stakeholders throughout the process of the project are the key factors for the project’s success (Keup, 2019).

So, for the project of Tesco EV charge point project following are the stakeholders that play important roles in this project such as the project managers because they are responsible for the planning, implementation monitoring, and success of the project. Project managers coordinate with the other stakeholders and make sure that the project is meeting its objectives or not. Team members are involved in the implementation process and contribute to the operation and deployment of EV charge points. Managers are involved in strategic planning, and resource allocation; and make decisions that can make the project successful. Customers and users are directly impacted by EV charging points. So their satisfaction and their back are the key points to make the project successful. For investment and funding the role of funders and investors such as Tesco, and Volkswagen is very important for the implementation and further expansion of EV charging points in different locations (Wrike, 2019).

When the stakeholder management is effective and efficient then it will help to understand and address the needs and diversity in their ideas and expectations of the stakeholders and also lead to making a strong relationship, getting their support, and successful implementation and expansions of  EV charging stations in different regions(Keup, 2019).

1.5 Examine the factors that need to be considered when developing a plan for the management project

The factors that are important to account for while making a management plan for the project of EV charging stations are the project aims and objectives like what are the needs that this project is catering to. So the aim is to provide affordable charging stations to the people who are accessible in different regions to make the transportation system more sustainable and reduce the carbon footprints in the United Kingdom.

The project should set the goal and objective that they want to achieve at the end of the project so this will provide a road map to the stakeholders and they will make initiatives that will align to the map so for this project the goal can be the reduction of carbon emissions in all the operations of Tesco and aim to make carbon neutral in the United Kingdom by 2035.

Conduct Market research and developing financial plans are important parts of the project because they will provide insight and the trends that are emerging in the market then to achieve the trend the managers can make financial plans like how much resources they will need to do certain activities in the projects.

Develop a customer’s services plan like what services and the benefit the project will deliver for them. So through this project, you can give 24/7 access to well-functioning charging points, provide the charging history, billing invoices, easy payment methods selection, and also the self-service application in which the customers can see what location the chargers are available and they can make an appointment by using navigation tools and provide real-time notification in which they know the charging starting time or ending alerts, reservation info, etc. (Team, 2021).

Resource management is important because the managers identify what resources they need for the operations including budget, equipment, etc. Stakeholder involvement throughout the process is necessary because they are directly or indirectly affected by the project so stakeholder management is a necessary factor in planning. While planning any project, the managers or other stakeholders should have any contingencies plan for any uncertainty, and have the flexibility to adapt to any change. Developing a system for ongoing assessment and assessment will help the managers to ensure that their activities of the project align with the objectives and aims (ACCA, 2019).

Task 2:

Write a research report with recommendations

2.2 Analyse and interpret research findings using relevant tools and techniques

Research findings:

The research of this project has been conducted through an open-ended questionnaire, upon answering question response 1, highlighting the issue regarding the lack of specialised human resources which is then impacting the project`s effectiveness. Respondent 1, also suggests that enhancing the charging station capacity would be a better idea so to accommodate more cars effectively (Salas‐Vallina, Alegre and López‐Cabrales, 2020). As per respondent 1 the main aspect due to which customers are not satisfied is unreliable electricity, and unavailability of any backup at stations. As per respondent number 2 there is a lack of resources for installing the charging spots. He also mentioned that distant charging spots limited the accessibility of spots and he was feeling overburdened due to insufficient skilled labourers (Salas‐Vallina, Alegre and López‐Cabrales, 2020). Respondent 3 was satisfied regarding available electricity and payment easiness but was facing difficulty in understanding the project. As per respondent 3 the prices must be subsidized so to make service affordable. Respondent 4 was additionally facing difficulty with resources as the costs of raw materials were very high. Respondents 4 as well as 5 proposed public-private coordination and a decrease in service charges to address this rising cost and make it reasonable (Salas‐Vallina, Alegre and López‐Cabrales, 2020).

The first and foremost consistent finding of the research that has been taken by the open-ended interviews is the need for expert individuals. This has affected the project`s effectiveness and the capability to meet desires efficiently. Addressing this need is very important for the success of the project. Inconsistent availability of electricity at the stations has also led to dissatisfaction among consumers (Rajendran et al., 2021). Making sure the reliability of backup solutions was recognised as a significant factor for customer satisfaction and the success of the project. Response from the survey highlights the issues that are related to the capacity of charging stations and their geographical placements. Consumer faced hurdles due to insufficient charging locations or stations that are very distant from their locations. Enhancing the capacity and thoughtfully locating the station emerged as the main enhancement (Rajendran et al., 2021).

There are mixed views regarding stakeholder engagement. While some stakeholders appraise this involvement, most of them felt excluded and desired that they may have more participation in the choice-making procedure. The high charges for electricity were an arising problem that impacted both the consumer and the project manager (Orcioni and Conti, 2020). Throughout the response, affordability emerged as a main issue that then affected the accessibility and effectiveness of the complete project. New team members of the team faced hurdles in holding the operational features of the project, highlighting the significance of the effective hiring and support structures within the team. Some recommendations were made for public-private partnerships to address the rising charges of power, which reflects a technique that can be developed for affordability and sustainability (Orcioni and Conti, 2020). These findings propose the significance of addressing the shortages of assets, making sure sustainable and available supervision, investigating arrangements, and engaging with partners effectively to handle cost-related issues. Giving need concentration to this viewpoint may altogether increase the adequacy of the project and advance its long-term effectiveness (Mercan et al., 2020).

Link of findings with overall aims of projects:

Findings from the interviews are directly connected to the project`s main points and targets. Communicating the issue that has been highlighted by the respondents of the survey the project can end effectively by reaching its main objectives regarding sustainability and affordability (Mercan et al., 2020).

The first aim of the project was to provide convenience and easy access to customers so they can charge their electric vehicles and also contribute to the sustainable development of transportation by providing an affordable electric solution to charge their cars. The issue regarding insufficient charging spots, and unreliable energy was also highlighted by the research as well resolving this issue supports the aim of giving convenience to consumers for charging their vehicles (Huang and Kockelman, 2020).

To address the objective regarding the reduction of carbon emissions in all the operations of Tesco and aim to make carbon neutral in the United Kingdom by 2035 there is a need for public-private partnership. This strategy can mitigate the high costs of electricity; and enhance the charging capacity so overall contributing to sustainable transportation (Huang and Kockelman, 2020). The issue that was highlighted in a survey regarding the lack of resources for installing the charging spots is related to the third aim which is to expand the network of charging points to 2400. It underscores the importance of efficiently handling the resources and overcoming any hurdle during the project. The concern regarding increasing prices of electricity affecting both the project managers and consumers signifies the need to provide affordable charging spots. This goes parallel with the aim of the project regarding giving authentic and affordable charging stations (Das et al., 2019).

Significance of the research concerning the project:

Every part of the research gives crucial insights for communicating the specific hurdles that are being faced by members and customers (Das et al., 2019). The research was very significant for the project as it highlights the issues that are obstacles to the completion of the project. The issue regarding the lack of resources was highlighted in the survey recognising that there is a lack of expert involvement in the project. Solving this issue will assist the project in enhancing the charging station capacity. The research gives insight into customer dissatisfaction regarding unreliable electricity and assists in pointing out the issue that is needed to overcome to enhance the reliability of service (Chamberlain and Al-Majeed, 2021). Also, it gives an insight into the effect of charging station location on accessibility highlighting the requirement for strategic placement of stations. The research also gives an insight into the expectations of customers and highlights the successful delivery aspects that must be maintained by the project manager to achieve the aims. Research also gives insight into the high prices of raw materials and electricity charges concentrating on the requirement of cost-effective measures like public-private partnership. This will assist in addressing the affordability concerns and will ensure they effective service is been delivered to customers (Chamberlain and Al-Majeed, 2021).

2.3 Use research findings to analyse options to meet the project aim

The findings of this research have provided important information to address challenges and fulfilling the project aims linked to sustainable transportation using the expansion of charging infrastructure. The findings have highlighted the option to implement cost-effective measures, such as exploring public-private partnerships to lessen the impact of increasing electricity prices. This option is also closely linked with the aim of providing authentic and affordable charging stations, guaranteeing financial sustainability for both project organisers and consumers (Necoechea-Porras, López and Salazar-Elena, 2021). To analyse the accessibility and benefits public-private partnerships SWOT (strengths, weaknesses, opportunities and threats) analysis is a crucial tool also supporting the decision-making, considering the long-term influence on project affordability.

One of major options is to focus on the absence of resources for obstructing the effective installation of charging spots, underscoring the requirement for involvement of experts in the project. By involving professionals and experts, efficient resources managing, the project can productively increase its network to 2400 charging points (Kumar et al., 2023).

The finding of this research has also shown the customer dissatisfaction with undependable electricity, highlighting the significance of improving the dependability of service. This situation has provided an option which guides to investing in improvements for technologies or infrastructure improvements that warrant a reliable and steady power supply for charging stations (Kumar et al., 2023). Investigating the existing technologies and there is essential along with the Cost-Benefit Analysis (CBA) to guide the cost implication of this option and overall project.

The understanding about the necessities for charging station location on convenience also recommends the strategic installation of stations. For recognising ideal locations, Evaluating geographic data, population density, and patterns for transportation is essential using Geospatial Analysis.  Through this option the aim of enhancing charging capacity and accessibility would be fulfilled (Kumar et al., 2023).

The high prices of raw materials and electricity charges can be an issue as per the findings of this research. This highlight the need to focus on substitute energy sources and negotiating favourable agreements with suppliers are essential for cost management which could use Cost-Benefit Analysis (CBA) to analyse the suppliers against project benefits. This choice assists to meet to the major aim of this project which is to cost-effective and sustainable charging solutions (Gudlaugsson et al., 2021).

This research has also highlighted that comprehension of customer expectation can also service as the basis for upholding successful transport aspects. Customer surveys and feedback mechanisms are also ideal tools to use to continuously appraise and adjust services for EV charging points and align them with customer expectations. Data from these surveys and feedbacks would help to make sure that the project stays is in line with its aims and counters efficiently to varying demands.

A combination of tools is used to ensure an inclusive and informed decision-making process supporting the analysis of options indicated by the research findings.

SWOT Analysis:

This is one of the most common tools used in projects to asses’ relative factors impacting the project and decides on the best course of action.  This tool would help to make decision that is suitable for the long term success of the project (Milošević and Martinelli, 2016).

Cost-Benefit Analysis (CBA): 

Using CBA is crucial to evaluate the financial implications of options especially while addressing the lack of resources and the high costs linked with electricity. This tool assists to balance the costs of executing several procedures contrary to their expected benefits, helping in highlighting the needs for cost-effective options such as public-private partnerships (Gudlaugsson et al., 2021).

Geospatial Analysis:

To conclude the ideal locations for the installation of charging stations, geospatial analysis can be implemented as it would examine geographic data, transportation patterns, and population density helping to strategically placing charging stations to increase their accessibility. It supports the aim of increasing the charging network to 2400 points (Milošević and Martinelli, 2016).

Customer Surveys and Feedback Mechanisms: 

Use of continuous customer feedback is a great tool to understand and classify the expectations and satisfaction levels of users. This offers qualitative data using the surveys and feedback from consumers which are valuable to guide decisions regarding service improvements, influencing the aim of continuing successful delivery aspects (Milošević and Martinelli, 2016).

To choose from these options a holistic approach is needed which would combine information from these tools to make a well-informed strategy.  With the use of cost analysis, SWOT analysis, geospatial planning, customer feedback mechanisms, this project would effectively mitigate multiple challenges simultaneously and meet the project aims, guaranteeing a composed and effective response to the recognised obstacles. This integrated approach would increase the possibilities for attaining the project’s aims in sustainable transportation with the consideration of financial, geographic, and customer-centric views (Kumar et al., 2023).

2.4 Draw conclusions and propose recommendations

This research is based on the project collaboration with to install Tesco’s electric vehicle. This project aims to decrease carbon emissions; significance of this aim is also supported by the research findings highlighting the need for sustainability. The options have suggested the development of charging points to 2,400 locations and the implementation of rapid chargers, contributing directly to the research aims. The research has also highlighted the need for authentic and affordable charging stations, supporting the Tesco’s objective to encourage customers play their part in carbon reduction by using EV chargers from stores.

The need for this project is based on the increased demand for electric vehicles in the market and companies fulfilling the customer demands. With the finding of this research many options were concluded for example discovering public-private partnerships as a cost-effective strategy aligns with the aim of establishing affordable charging solutions. This research has showed the issues about the high prices of electricity and raw materials, focusing on the requirement for strategic cost management. The findings of this research have authenticated the significance of the project`s aims.

Recommendations:

Resource Allocation:

To effectively do the project effective resource management is needed. A lack of specialised staff impacts the effectiveness of the project and quality, boosting the experiences will enhance the functions and ensure smoother execution of the project. So, the first recommendation is to invest in the recruitment of expert human resources to enhance the experience of the project in handling EV charging projects (Alanazi, 2023).

Reliable and affordable service:

The second recommendation is to implement backup solutions so to ensure an effective and consistent electricity supply at charging stations. Also, explore the cost-effective substitutes to address the high electricity charges and give a more affordable charging facility. Non-reliable service impacts customer satisfaction, making sure uninterrupted services increase reliability and consumer trust. Also making the service affordable will ensure accessibility to a vast customer base, directing the use of sustainable transportation (Alanazi, 2023).

Demographics and availability of charging stations:

Enhancing the capacity of charging station capacity and distributing the stations more evenly will assist in catering for the demand and enhance accessibility (Smith and Ruiz, 2020). Also, consistent and inclusive channels for stakeholder engagement and feedback must be built throughout the length of the project. Addressing capability limitations and making sure stations are located conveniently will increase customer satisfaction and encourage EV adoption. Engaged stakeholders contribute to overall valuable insights, making sure the project is aligned with its goals and fostering a supportive atmosphere for the success of the project (Smith and Ruiz, 2020).

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Survey Questionnaire

open ended questions:

• What are the challenges you have faced during the operation of the project?
• What are the improvements that can be done EV charging point for the customers?
• Describe the satisfaction and gives feedback for the improvement of the project?
• In your opinion, the company has given you opportunities to engage in the process of the project?
• What are the hurdles that faced by the mangers or the team members to make the project more successful
• What challenges company has faced during the expansion of the project in different regions or countries?

Close ended question:

How satisfied the customers are of this service in terms of user friendliness?

• Very satisfied
• Satisfied
• Neutral
• Dissatisfied
• Not applicable

How many this charging services are affordable to you?

• Extremely affordable
• Affordable
• Neutral
• Un affordable
• Extremely unaffordable

Are the payment methods that are provided ion the station is convenient to you?

• Yes
• No

As an investor or funder of project, are you satisfied with it outcomes?

• Very satisfied
• Satisfied
• Neutral
• Dissatisfied
• Not applicable

What are the problems as customers you have faced?

• Inability of the electricity
• In sufficient capacity to charge
• Affordability factor
• Payment methods

As a project manager or team member, what challenges you have face while implementing this project?

• High electricity cost
• Unavailability of resources
• Lack of funds
• Strict rules and regulation of different regions

Interview 1

Answer 1:

As a team member, the challenges I have faced are the lack of human resources that are speclised in this field and the expert that the company had already was overburdened due to this. This will affect the efficiency of the project.

Answer 2

We got no responses that the drivers are not able to charge their cars due to the less capacity the charging spot has. So for this, we should install more lots that can cater to more cars than they usually do.

Answer 3

Ass the customers, I have an issue with the services like whenever I go the charging station does not have electricity for charging. There are no backups present there. So by this, I have faced lots of problems with it. The project is good but if they provide their services efficiently then it will become more successful.

Answer 4

 As the stakeholder of the project, the company has catered to the suggestion I have given to them and provided a channel in which I can engage in the project and see the improvement and operation of the service.

Answer 5

As a manager, I have faced the problem of a lack of staff that can be used in the operation process, so hiring an expert in this field is very important and that can make the project successful because it will deliver the services more efficiently and effectively.

Interview 2

answer1

As the manager at Tesco, I have faced the issue of a lack of resources that will be used to install the charging spots in the stores. This issue is contributing to the failure of the project which is needed to handle quickly as possible.

Answer 2

As the customer I have faced difficulty charging my cars because the charging station is very far from the area I live in so the company should make the stations with small distances

Answer3

As the customer I man fully satisfied with the services because the company is providing good services in a very convenient way and affordable prices. So I am happy with the services and encourage the company to make such initiatives more.

Answer 4

The company is not that inclusive in engaging the stakeholders in the process of operation and does not give them many updates related to the project that is why I am very unhappy about this because I want to know the update as I am investing in it.

Answer 5

As a team member, I was facing the overtime shift because the company had an insufficient amount of skilled labour and the team members were being burdened by it.

Interview 3

Answer 1

As the new member at the time, I was facing difficulty in understanding the process of operation and I am unable to contribute that way in this but the team is cooperating with me and helping me to go through this stage and supervising me whenever I need help.

Answer2

 The improvement that can be done for the customers is to reduce the charges of the charging because first, we have started giving them service for free but due to the high cost of electricity, we have started charging for the services and many customers are not able to avail that so we should provide them on subsidise price by collaborating with the government.

Answer 3

As a customer, I am satisfied with the service because when I went to the service station the electricity was available and I was able to charge my car and the payment method is also easy for me.

Answer 4

As a customer, yes they giving me the opportunities to engage like they have given the updates of the operation in their official channels or website and also ask the feedback from the people about the operation and the improvement that can be helpful for us.

Answer 5

As the manager, I faced the proper to involve the major stakeholders in the process and make one decision because they are all big investors and funders and have different motives related to this program so, the decision-making became hectic due to this.

Interview 4

Answer 1

As the project manager of this project, the problem I face is the high prices of the raw materials, and electricity this affects the project`s efficiency and effectiveness because we are not able to provide the services on time.

Answer 2

The improvement that can be done to the project is to public-private partnership because the cost of electricity is increasing day by day and the company is taking charges due to it and many customers are not able to afford it that is why PPP can be a good way to improve the projects.

Answer 3

As a customer, I want to give feedback to the company to reduce the charges for the services because they are not that affordable for many people. I have no problem with the services but it price is the problem for me.

Answer 4

As one of the major investors I have full access to see the operation of the project and I have participated in the decision-making process related to the project by the company.

Answer 5

The high prices of electricity are one of the problems the project managers face and not able to make the project successful in the countries. The project is successful but the affordability factor is one of the big hurdles in it.

Interview 5

Answer 1

As the new member at the time, I was facing difficulty in understanding the process of operation and I am unable to contribute that way in this but the team is cooperating with me and helping me to go through this stage and supervising me whenever I need help.

Answer 2

The improvement that can be done to the project is to public-private partnership because the cost of electricity is increasing day by day and the company is taking charges due to it and many customers are not able to afford it that is why PPP can be a good way to improve the projects.

Answer 3

As a customer, I want to give feedback to the company to reduce the charges for the services because they are not that affordable for many people. I have no problem with the services but it price is the problem for me.

Answer 4

 As the stakeholder of the project, the company has catered to the suggestion I have given to them and provided a channel in which I can engage in the project and see the improvement and operation of the service.

Answer 5

The high prices of electricity are one of the problems the project managers face and not able to make the project successful in the countries. The project is successful but the affordability factor is one of the big hurdles in it.