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5HR01 Employment Relationship Management

Learner Assessment Brief

Level 5 Associate Diploma in People Management

5HR01 Employment Relationship Management

Employment Relationship Management

This unit examines the key approaches, practices and tools to manage and enhance the employee relationship to create better working lives and the significant impact this can have on organisational performance. A review of emerging developments to inform approaches to employee voice and engagement.

CIPD’s insight

Employee Relations

Employee relations has replaced industrial relations as the term for the relationship between employers and employees. Today, employee relations is seen as focusing on both individual and collective relationships in the workplace, with an increasing emphasis on helping line managers establish trust- based relationships with employees. A positive climate of employee relations - with high levels of employee involvement, commitment and engagement - can improve business outcomes as well as contribute to employees` wellbeing.

https://www.cipd.co.uk/knowledge/fundamentals/relations/employees/factsheet#gref

Managing the Employment Relationship

A positive employee relations climate and high levels of employee engagement have the potential to lead to enhanced business outcomes, better health and well-being. A review of emerging developments to inform approaches to employee voice and engagemen. Clicking on the link below takes you to a collection of resources covering employee relations and the psychological contract; employee communication and employee voice; employee engagement; mediation and conflict; absence management; diversity in the workplace; and flexible working practices.

https://www.cipd.co.uk/knowledge/fundamentals/relations#gref

Case study

You are the HR manager for Makite Solutions, a small-medium sized logistics company which distributes products nationally. Makite provide high-performance logistics and supply chain management to customers. Starting by delivering in their local area, they have experienced explosive growth over the last 3 years, becoming one of the leading lights in their sector. Makite is a unionised workplace.

This growth, however, has caused problems for Makite Solutions. Employee relations have become difficult between Makite and their staff and conflict is starting to become commonplace. Employees have mentioned “differences in personality styles”, “lack of respect” and “lack of support”. There is currently industrial unrest within the organisation, with instances of go slow tactics and talks of strikes.

As the HR manager, you have been tasked to create a policy document of key legal aspects and their implications, for Makite’s intranet library. You will also generate an advisory briefing note to senior managers facing industrial unrest in the organisation.

Preparation for the Tasks:

  • Refer to the indicative content in the unit to guide and support your evidence.
  • Pay attention to how your evidence is presented, remember you are working in the People Practice Team for this task.
  • Ensure that the evidence generated for this assessment remains your own work. A review of emerging developments to inform approaches to employee voice and engagement.

You will also benefit from:

  • Reflecting on your own experiences of learning opportunities and training and continuing professional development.
  • Reading the CIPD Insight, Fact Sheets and related online material on these topics.
  • You should relate academic concepts, theories, and professional practice to the assessment task(s), in a critical and informed way, and with reference to key texts, articles and other publications.

Don’t forget to:

  • Complete the front cover sheet, sign with a “wet signature” and place at the front of your assessment.
  • Use the bullet points below each task as headings and sub-headings so your marker can see where your answer begins.

Task One – Policy Document 5HR01 Employment Relationship Management

You are required to produce a policy document containing key legal aspects and their implications. This should be designed to sit on the company’s intranet and should be formal in style.

The policy document can be broken down into two sections:

Section 1

a) A review of emerging developments to inform approaches to employee voice and engagement (AC 1.1)

b) Differentiate between employee involvement and employee participation and how it builds relationships (AC 1.2)

c) Assess a range of employee voice tools and approaches to drive employee engagement. (AC 1.3)

d) Critically evaluate the interrelationships between employee voice and organisational performance.

(AC 1.4)

e) Explain the concept of better working lives and how this can be designed. (AC 1.5)

Section 2

a) Explain the principles of legislation relating to unfair dismissal in respect of capability and misconduct issues. (AC 3.1)

b) Analyse key causes of employee grievances (AC 3.2)

c) Explain the skills required for effective grievance and discipline-handling procedures. (AC 3.3)

d) Advise on the importance of handling grievances effectively. (AC 3.4)

Task Two – Advisory Briefing Note

This task requires you to produce an advisory briefing note to senior managers facing industrial unrest in the organisation.

The advisory note should contain:

  • Distinguish between organisational conflict and misbehaviour, and between informal and formal conflict. (AC 2.1)
  • Distinguish between official and unofficial employee action. (AC 2.2)
  • Assess emerging trends in the types of conflict and industrial sanctions. (AC.2.3)
  • Distinguish between third-party conciliation, mediation and arbitration. (AC.2.4)
  • Explain the main provisions of collective employment law. (AC 4.1)
  • Compare the types of employee bodies, union and non-union forms of employee representation (AC 4.2)
  • Evaluate the purpose of collective bargaining and how it works. (AC 4.3)

Assessment Criteria Evidence Checklist 5HR01 Employment Relationship Management

Use this as a checklist to make sure that you have included the required evidence to meet the task. Please enter the evidence title and where it can be referred to. An example has been provided for you.

Task 1 – Policy Document Assessment criteria

Evidenced Y/N

Evidence reference

1.1

A review of emerging developments to inform approaches to employee voice and engagement.

 

Policy Document

1.2

Differentiate between employee involvement and employee participation and how it builds relationships.

 

 

1.3

Assess a range of employee voice tools and approaches to drive employee engagement.

 

 

1.4

Critically evaluate the interrelationships between employee voice and organisational performance

 

 

1.5

Explain the concept of better working lives and how this can be designed

 

 

3.1

Explain the principles of legislation relating to unfair dismissal in respect of capability and misconduct issues

 

 

3.2

Analyse key causes of employee grievances

 

 

3.3

Explain the skills required for effective grievance and discipline-handling procedures

 

 

3.4

Advise on the importance of handling grievances effectively

 

 

Task 2 – Advisory Briefing Note Assessment criteria

Evidenced Y/N

Evidence reference

2.1

Distinguish between organisational conflict and misbehaviour, and between informal and formal conflict.

 

Briefing note

2.2

Distinguish between official and unofficial employee action.

 

 

2.3

Assess emerging trends in the types of conflict and industrial sanctions

 

 

2.4

Distinguish between third-party conciliation, mediation and arbitration.

 

 

4.1

Explain the main provisions of collective employment law.

 

 

4.2

Compare the types of employee bodies, union and non-union forms of employee representation.

 

 

4.3

Evaluate the purpose of collective bargaining and how it works

 

 

Assessment Grading

The grid below shows the range of results you could achieve based on total number of marks awarded across all assessment criteria.

To pass the unit assessment you must achieve a 2 (Low Pass) or above for each of the assessment criteria.

The overall result achieved will dictate the outcome you receive for the unit, provided

NONE of the assessment criteria have been failed or referred.

You will either receive a Pass or a Fail from the CIPD once the work has been moderated. The bandings below are used to indicate if your work is sitting at a low pass, pass or high pass.

Overall mark

Unit result

0 to 31

Fail

32 to 41

Low Pass

42 to 52

Pass

53 to 64

High Pass

Marking Grid

Mark

Range

Descriptor

1

Fail

Insufficient demonstration of knowledge, understanding or skills (as appropriate) required to meet the AC.

Insufficient examples included, where required, to support answers.

Presentation and structure of assignment is not appropriate and does not meet the assessment brief.

2

Low Pass

Demonstrates an acceptable level of knowledge, understanding or skills (as appropriate) required to meet the AC.

Sufficient and acceptable examples included, where required, to support answers.

Required format adopted but some improvement required to the structure and presentation of the assignment. A review of emerging developments to inform approaches to employee voice and engagement

Answers are acceptable but could be clearer in responding to the task and presented in a more coherent way.

3

Pass

Demonstrates good knowledge, understanding or skills (as appropriate) required to meet the AC.

Includes confident use of examples, where required, to support each answer.

Presentation and structure of assignment is appropriate for the assessment brief.

Answers are clear and well expressed.

4

High Pass

Demonstrates a wide range and confident level of knowledge, understanding or skill (as appropriate).

Includes strong examples that illustrate the point being made, that link and support the answer well.

Answers are applied to the case organisation or an alternative organisation.

Answers are clear, concise and well argued, directly respond to what has been asked. A review of emerging developments to inform approaches to employee voice and engagement.

The presentation of the assignment is well structured, coherent and focusses on the need of the questions.

Includes clear evidence of the use of references to wider reading to help inform answer.

5HR01 Employment Relationship Management


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