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UGB 262 Quality Management For Organisational
Excellence Assessment 2021
K4. Demonstrate understanding within the field of accounting and finance and its environment.
K5. Have awareness of the role and scope of accounting and finance in the global business environment.
S4. Command wide ranging specialised academic, technical and creative skills with regard to accounting and finance.
S5. Diagnose problems, design solutions in a range of accounting, finance and management areas.
Subject: Individual analysis of the included case study material Notes
Your work will be assessed against the following criteria:
Business Report Structure.
Size 12 font, spacing 1.5, include word count at the end of the report.
Introduction - 250 words Main body analysis – 2000
Conclusion and Recommendations – 750 (collective)
The assignment will be graded for individuals on the basis of the specific criteria outlined in the Generic Assessment Criteria (Undergraduate) on the following page.
The “Presentation” element of the Generic Assessment Criteria (Undergraduate) will also be used (additional to the above assignment guidance notes) to assess the report structure.
Refer to the Quality Tooling Company case study (below) for this assignment: Quality Tooling Case Study
The Quality Tooling Company (QTC) was set up in the North East of England by a young graduate Engineer, in the early 1960’s.
The main items of manufacture comprised engineers’ rules, engineering calipers, scribes (the initial product range, which supplied the local engineering industry) and then expanding to include micrometers and a limited range of specialist items which required high quality materials and skills to produce accurate and long-lasting items.
Due to the decline of engineering in the North East of England and increased competition from globalization, QTC realised that, although the product range commanded great respect throughout the industry – from both customers and competitors, this course of business activity was untenable in the long term. An alternative, radical strategy had to be developed to ensure the survival of the business
The QTC production plant was well equipped with a strong financial base, the workforce was loyal, and many of whom had begun their employment from school or university and worked their way up the corporate ladder.
The commitment and loyalty of the workforce is recognised and rewarded by the company in various ways, due to the owner’s philanthropic and moral beliefs and a willingness to embrace modern management principles.
The son and daughter of the owner had also followed the QTC career path and were keen to give the business a 21st Century philosophy.
The business had to evolve into a new, engineering-based entity.
In 2010, an approach was made to QTC by the North-East Hospital Management Board, for the design and manufacture of hand held precision medical equipment, initially for research work. The Board had acquired funding to develop keyhole surgery and other pioneering treatment techniques. In 2012, the Board signed a two-year contract with QTC to manufacture these cutting-edge products on a larger scale.
This new market has expanded rapidly over the last three years and QTC is receiving worldwide recognition for its product range and company image. QTC now realises that the business must project itself to customers, suppliers and investors as a world class, 21st Century organisation with vision, energy and conscience.
As the newly appointed Quality Manager for the Quality Tooling Company, you have been asked by the Senior Management Team to prepare a 3000 word report to explain how you would introduce a companywide quality improvement strategy. This improvement strategy must include the Total Quality Management, Quality Assurance and Quality Control implications for QTC. You are also to explain how the improvement strategy would help to sustain the Culture of Quality in the organisation.
For further information regarding Assessment Regulations, extenuating circumstances or extensions and academic integrity, please refer to your Programme Handbook on the University of Sunderland in London information page on Canvas.
Please access your reading list from the library website. To access it, please go to https://moduleresources.sunderland.ac.uk/ and search for your module.
There are currently two steps that you need to follow to ensure that you successfully submit your work for marking. Your submission links will become available approximately 3 weeks prior to your submission deadline, along with detailed instructions on how to submit your assignment, but in the meantime please feel free to also watch this Assignment Submission Instructions video.
You will be marked in accordance to the University of Sunderland assessment criteria attached below. The assessment criteria covers; Relevance, Knowledge, Analysis, Argument and Structure, Critical Evaluation, Presentation, Reference to Literature
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