Describe current legislation for the employment, health and welfare of people, showing how it protects both employees and employers. Explain the issues that can arise from non-compliance and the implications for an organisation.

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1.

a. Describe current legislation for the employment, health and welfare of people, showing how it protects both employees and employers. Explain the issues that can arise from non-compliance and the implications for an organisation.

b. Explain discrimination legislation, showing how this impacts on the provision of facilities services in your present organisation (or one you are familiar with)

c. Describe the stages of (1) grievance and (2) disciplinary procedures and explain the factors to be taken into account at each stage.

2.

a. Describe the range of facilities services provided to (or by) your present organisation (or one you are familiar with). Classify these services by the service delivery method used.

b. Explain the service delivery methods identified in Task 1a. Compare and contrast these with other options that can be used for the delivery of facilities services

c. Explain the cost effectiveness of the different service delivery options identified in Task 1b. Explain how the preferred option is influenced by your organisation’s facilities management strategy.

3.

a. Describe the customer base for the facilities management operations in your present organisation (or one you are familiar with). Explain how the different customer requirements are identified.

b. Explain how support services are (or could be) managed and monitored in the organisation identified in Task 2a to meet required standards.

4.

a. Using examples from your present organisation (or one you are familiar with) explain how the work performed by in-house and contractor facilities staff is controlled by safe methods of working.

b. Identify the health and safety legislation that is relevant to the services identified in Task 3a. Explain the role of the facilities manager in ensuring legal compliance and good practice in safe systems of working.

5.

a. Using examples from your present organisation (or one you are familiar with) explain how budgets for support services are established and monitored. Explain how you can identify an adverse budget variation and the different options available to reconcile it.

6.

a. Explain the "duty of care" imposed on employers, employees and suppliers by the Health and Safety at Work Act 1974 (HSW Act). Identify the key sets of legislation known collectively as the "Six Pack" and explain their relationship with the HSW Act.

b. Describe how the minimum legal requirements of the Management of Health and Safety at Work Regulations 1999 are demonstrated in your own area of responsibility. Explain at least three reasons why effective health and safety management in the workplace is important.

c. Identify three separate pieces of health and safety legislation, regulation or code of practice and explain their relevance to your own area of responsibility.

d. Explain three actions or sanctions available to a Health & Safety inspector (from either the Health & Safety Executive (HSE) or local authority) when visiting an organisation’s premises to enforce legislation and the circumstances in which they might use them. Explain the liability of company directors and managers under the Corporate Manslaughter and Corporate Homicide Act 2007.

e. Identify the roles required by your organisation’s health and safety policy. Describe the responsibilities associated with these roles.

7.

a. Explain how you address (or could address) the following issues in your own area of responsibility:

i. Your personal responsibility and liability for duty of care.

ii. Communicating the organisation’s written health and safety policy statement to people who work in own area of responsibility and other relevant parties.

iii. The resources and methods necessary to provide health and safety information, induction and training for a team.

iv. Consulting with other people on health and safety issues.

v. Using health and safety to inform planning and decision-making.

vi. Developing a culture which puts health and safety first.

8.

a. Complete a risk assessment of a workplace activity or business process within your own area of responsibility.

b. Demonstrate how you have applied the HSE’s five-step plan to the risk assessment in Task 3a.

c. Explain the measures that you have (or could) introduce to eliminate or control the risks arising from your assessment so that the activity or process complies with legal requirements and/or sector standards.

d. Explain how you will communicate (or have communicated) the results of your risk assessment to the people that need to be aware of and/or take action to implement the control measures.

9.

a. Explain your organisation’s procedure for reviewing its health and safety policy.

b. Explain systems established in your own area of responsibility for monitoring, measuring and reporting on health and safety performance.

c. Explain how you keep up to date with health and safety risks, issues and developments within your own industry sector. What additional measures or actions could you take for this purpose?

10.

a. Identify the issues you would include in a report to demonstrate compliance with minimum health and safety requirements in your own area of responsibility. Your report might include induction and training, communication and information processes, risk identification and control, your own actions to promote a health and safety culture.

(Note: You do not need to repeat or reproduce at length information provided elsewhere in this unit assessment. What is required is a concise outline of the issues that will demonstrate the practical application of these requirements to your own area of responsibility).

11.

(NB The theoretical context of Task 1 is developed further in Task 2 by applying it to the practical facilities management environment).

a. Explain the relevance of the facilities manager’s role in assisting an organisation to manage and reduce its exposure to risk. Your answer must identify and differentiate between areas that are directly within the FM’s responsibility and areas of responsibility that are shared with other managers/departments.

b. Describe five different techniques that can be used to identify risks.

c. Describe how the importance (or severity) of different risks to the organisation can be assessed.

d. Describe the principles of risk management. How do cost-benefit considerations influence the choice of different strategies for managing identified risks?

12.

(NB The theoretical context of Task 1 is developed further in Task 2 by applying it to the practical facilities management environment).

a. The following list shows typical areas of direct responsibility for facilities managers:

• Premises and building services
• Provision of facilities goods and services
• Information Technology (IT) infrastructure
• Health and safety
• Energy, waste and environmental management

           i.   For each area of responsibility identify and describe an example of a risk to your present organisation (or one you are familiar with).  Explain how you would differentiate between foreseen and unforeseen events for the purposes of risk management.

         ii.   Describe how you could apply a different technique for identifying each risk in the examples you have selected.   

b. For each of the examples you have identified, use a quantitative method to assess the importance or severity each risk represents to the organisation.  Explain your reasoning for the quantitative values you assess for each example.
 
c. Explain how the principles of risk management can be used to control the severity of risk to the organisation represented by the specific examples identified and assessed in Tasks 2a and 2b.  Your answer should specify the control measures you would use (or recommend) for each example and demonstrate which of the principles of risk management each control measure represents.

d. Explain how you would evaluate the effectiveness of the risk management strategies adopted for the examples used in Tasks 2a and 2b.   

13.

a. Using examples, explain the purpose of risk assessment in demonstrating legal compliance in health and safety.  (Your answer must include reference to the legislation that prescribes the use of risk assessment, together with examples of legislation (minimum of four) covering specific areas of health and safety risk management). 

b. Using an example, describe how the individual steps of the Health & Safety Executive’s (HSE) five-step risk assessment process satisfy the requirements of a risk management model.  

14.

a. Explain the relationship between the management of risk in facilities management and business continuity planning.

b. Describe the contents of a business continuity plan (BCP), how it is developed and the resources required to implement the BCP.

c. Identify an example of a risk event affecting one (or more) of the following areas of FM responsibility  (NB You can use a relevant example you identified for Task 2 if you wish):

• Premises and building services
• Provision of facilities goods and services
• Information Technology (IT) infrastructure

Describe the impact on core business activity and specify the condition or level to which the situation is to be restored to enable core business activities to resume effectively.  Explain the risk response required to restore the service to this level and associated contingency plans.

d. Describe different types or levels of exercise to test and improve the effectiveness of the BCP.

15.

a. Explain the relationship between disaster recovery planning, risk assessment and business continuity planning. 

b. Describe the attributes of a disaster recovery plan, how it is developed and the resources required to implement the plan.

c. Using an example from the following list, explain the role of the facilities management function in incident management and disaster recovery.  Your answer should identify the systems and/or processes that are necessary to manage the incident.

• Fire
• Flood
• Utility failure
• Hazardous substance
• Pollution