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Communication, partnership & teamwork
Collaborative working: organisational, community and individual
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C20
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You must work in, and manage, partnerships and teams effectively and with due consideration of others.
Public health professionals will be expected to manage, develop and foster relationships with colleagues, across organisations, and with communities, the wider public and sometimes individual patients. Successful relationships depend on trust, openness, transparency and good communication. Elements of effective and successful relationships include: listening to and respecting the views of others; responding honestly; using accessible and appropriate language and media for the audience; understanding the implications of sharing information with wider audiences; and respecting confidentiality. When you are on duty you must always be readily accessible.
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C21
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You must make sure that relevant information is shared.
This includes a duty of candour: you must ensure that information is not withheld, where it may affect a decision or course of action that would have an impact of health. When working with communities, information should be shared and sought in ways that is truthful and meaningful. Appropriate steps should be taken to ensure that all communities (including marginalised and minority groups) are able to: contribute to the design of services and interventions; co-produce interventions and services where appropriate; assist in identifying and utilising community assets effectively; and help monitor outcomes so as to protect health and improve health and wellbeing. It is a key principle of public health practice that you should work with and mobilise communities and individuals to facilitate and support them to develop solutions to address their health and wellbeing needs (including advocating for them where necessary) through community development models of practice.
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C22
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You must make sure information to be shared is meaningful.
You must share with the public, in a way they can understand, the information they want or need to know about their health and health care and the health options available to them, including associated risks and uncertainties. You should respond to the public’s questions and keep them informed about the progress of interventions aimed at improving their health.
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C23
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You must respect the right of people to decline to take part in interventions, initiatives, teaching or research even if it may be of benefit to them.
Respect for human rights, for freedom of choice and for the preferences individuals and groups may have is key to public health practice. Where you believe that individuals are making decisions harmful to their own (or others’) health and wellbeing: consider the effect on others; be sure to provide relevant information; leave the door open to reconsideration later; and return to the issue from time to time later. Consider if others within their community may be able to exercise helpful influence.
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C24
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You must maintain your focus on the effectiveness of interventions.
Focus on health impacts of your professional contribution when designing, working on and evaluating interventions – including collaboratively across partnerships. Population-based and individualbased outcomes are at the core of the public health contribution. Where a given course of action has potential to increase health inequalities, public health professionals must highlight this, and where necessary advocate for actions that will avert any adverse impact.
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C25
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You must treat colleagues, individuals and communities fairly and with respect. You must work collaboratively with colleagues, respecting their skills and contributions. You must not subject them to bullying or harassment, or unfairly discriminate against them by allowing your personal views to affect adversely your professional relationship with them. You should challenge colleagues if their behaviour does not comply with this guidance. Where colleagues are experiencing health or performance problems, you should be supportive of them. However, this support should not compromise or be at the expense of public safety.
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C26
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You have a professional responsibility to support trainees and colleagues in your work environment, through formal supervision, formal and informal mentoring, and modelling professional public health practice. This includes providing honest and objective assessment of performance, and supporting trainees or staff you manage with appropriate levels of supervision. Be prepared to raise concerns about competence where unsatisfactory standards of practice are evident. Communities and the public may be put at risk if you confirm the competence of someone who has not met the required standard of practice.
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